Delivery & Returns

DELIVERY INFORMATION

All orders are delivered by Royal Mail. Our aim is to dispatch within 1-3 working days of placing your order, using ‘Royal Mail - Tracked®’ service. Once dispatched, it should take 24 or 48 h to reach you, depending on your chosen Royal Mail service. We can't guarantee these timings as Royal Mail has been experiencing delays caused by COVID. If dispatch delays are anticipated, an email will be sent to inform.

We currently don't offer International Delivery. 

SHIPPING

Standard UK delivery

Orders over £40 Royal Mail Tracked® 48 - Free of charge 

Royal Mail Tracked® 48 Small (1g - 2kg) - £4.74

Royal Mail Tracked® 48 Small (2-5kg) - £10.55

Royal Mail Tracked® 24 Small (1g-1kg) - £5.46

Royal Mail Tracked® 24 Small (1kg-2kg) - £7.80

 

Please contact hello@BURDALUX.com if you require more detailed shipping information or have specific shipping requirements.

You may be contacted regarding additional shipping costs for orders that are currently outside our regular shipping partner's delivery schedule. 

 

COVID-19 SHIPPING UPDATE

DELIVERY TIMES

Please be aware there may be slight delays with delivery times at this time.

 

HYGIENE & SAFETY

Please note our team are taking all necessary precautions to ensure your orders are packed and delivered within the safest possible manner during COVID-19.

Items and surfaces are sterilised frequently and our team have been provided with gloves and trained in the necessary hygiene protocol for this situation.

Please contact us if you should have any further questions on our COVID-19 prevention policy.

  

RETURNS

If you need to return a purchase please let us know via email at hello@BURDALUX.com 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 
Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@BURDALUX.com.


Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@BURDALUX.com and send your item to: 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:


BURDALUX PO Box 5093
ASCOT
SL5 5FB
UK



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

DAMAGED ITEMS

If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.

 

CHRISTMAS RETURNS & EXCHANGES

We offer extended returns and exchanges on Christmas gifts. All usual terms apply however we will extend the timeframe for items purchase from 28/11/2020 up until 24/12/2020 to the 14/01/2021. 

 

CANCELLATION RIGHTS

You have a right to cancel within 14 days, starting the day after the day on which the goods come into the physical possession of you or the person that you had specified to deliver the goods to.

 

NEW USER DISCOUNT

One use per customer. Cannot be redeemed for cash.

Discount can only be applied to products; this promotion cannot be applied to postage. Not available in conjunction with any other offer. Offer available exclusively online at burdalux.com.

Subject to availability while stocks last.